Shipping and Returns Policy

Where do you deliver?

At the moment we deliver to all European Union (EU) countries and to Bosnia and Herzegovina, Iceland, Monaco, Norway, United Kingdom, Switzerland, Serbia and Ukraine.

Worldwide shipping can be available. To find out if we’re able to deliver to your country, please contact us at hello@wallthentic.com

When will my order arrive?

Our couriers have different estimate days to deliver the orders. When ordering, after placing your adress, you’ll be informed about the estimated delivery time. However, you can also check the summarized times below:

Austria – a minimum of 6 business days
Belgium – a minimum of 5 business days
Bosnia and Herzegovina – a minimum of 10 business days
Bulgaria – a minimum of 7 business days
Croatia – a minimum of  7 business days
Czech Republic – a minimum of 6 business days
Denmark – a minimum of 6 business days
Estonia – a minimum of 7 business days
Finland – a minimum of 7 business days
France – a minimum of 4 business days
Germany – a minimum of 5 business days
Greece – a minimum of 10 business days
Hungary – a minimum of 6 business days
Iceland – a minimum of 7 business days
Ireland – a minimum of 6 business days
Italy – a minimum of 5 business days
Latvia – a minimum of 7 business days
Lithuania – a minimum of 7 business days
Luxembourg – a minimum of 5 business days
Monaco – a minimum of 4 business days
The Netherlands – a minimum of 5 business days
Norway – a minimum of 7 business days
Poland – a minimum of 6 business days
Portugal – a minimum of 4 business days
Romania – a minimum of 6 business days
Serbia – a minimum of 12 business days
Slovakia – a minimum of 6 business days
Slovenia – a minimum of 5 business days
Spain – a minimum of 4 business days
Sweden – a minimum of 6 business days
Switzerland – a minimum of 6 business days
Ukraine – a minimum of 6 business days
United Kingdom – a minimum of 5 business days

Please note that shipping times vary according to your delivery address and availability of the ordered items. We always provide a tracking link that contains a delivery estimate once an order ships. If you order multiple items, we may ship separately.

Cancelation and Return Costs

We’re sure you’ll be happy with your Wallthentic purchase but we all change our minds, if you do please read through the information below. As always our customer experience team are only an email away! So any questions you have, please email us to hello@wallthentic.com

Can I cancel an order?

You can cancel an order for a full refund within two days of purchase. After that time and once an order has been safely & successfully delivered, we do not accept cancelations.

30 Day Return Policy

If you are, for any reason, unhappy with your goods we will happily issue a replacement or refund providing they are returned within 15 days of receipt of your order, complete,  with all original tags, and in original resalable condition.

Please ensure all returned items are well packed, so as not to be damaged in transit.

We strongly encourage our customers to send returns by a tracked and insured service as we will not take responsibility for items damaged or lost in the return transit.

If an item/order is returned to Wallthentic outside of the 15-day return period we will not accept it.

Returns

For returns, we will inspect the item(s) upon arrival and process the refund within 1-3 business days. This will be minus any shipping charges.

Please allow any refund, time to show up in your account or on your card.

Exchanges

After receiving your item for exchange we will inspect the items, if it complies with our standards stated above we will then process the order and despatch the new item(s) within the previous delivery times.

If any problems occur with your exchange, such as size or colour desired being out of stock or item not passing inspection, we will immediately notify you by email.

Returns Address

Please send all exchanges and returns to the below address, ensuring you include a returns form or sufficient information to process a return/exchange.

Av. Cidade de Waterbury, 13A

6300-541 Guarda

Portugal

What happens if my order returns?

If the provided delivery address is incorrect, if you refuse delivery, or if delivery is not successful after the final delivery attempt, we reserve the right to withhold the costs of the shipment’s return from the refund. We often resolve issues in our Members’ favor even when the courier is not at fault, though we determine this on a case-by-case basis.

In case of a failed delivery attempt, the courier will leave a door tag. Make necessary arrangements with the courier service to ensure delivery or pickup at the nearest courier depot before the shipment is returned.

Our customer care is quick to assist if something goes wrong due to courier-related issues. We always resolve these in your favor—either by resending or fully refunding, depending on the circumstances. In some instances, we might require your help with resolving the issue.

What if a product is damaged or wrong?

We did our best when designing our signature packaging to offer not just a one-of-a-kind unboxing experience, but also to provide maximum protection for its contents. In the rare case of receiving damaged or incorrect goods, please notify us immediately, and we will be happy to arrange an exchange. If a replacement item is not available, you will be issued a refund once the item(s) in question are returned in the condition they were received.

In such cases, please send over photos of the damaged or wrong product(s) and the packaging to hello@wallthentic.com as this will speed up the resolution time.

For more information, please read our Terms & Conditions.

Need help? Contact us.